Erin’s Blog
The Question to Cut Through the Clutter
You’ve been there. A long day at the office. A long drive between you and your desperately needed glass of wine. You are craving silence. Peace. Perhaps some tunes. Then phone rings. It’s your spouse. All you want to do is to hit that dismiss button and launch that...
The Solution to Sorry
We say sorry and we think we're making everything OK. In fact--it's the opposite. Are you frustrating your customers? Annoying your colleagues? Pacifying your spouses? Find out what to do instead to show up, engage, and connect.
The Solution to Sorry: A formula for connection
I am, by no means, a betting lady. However, in this case, I’m prepared to go all in and bet since I threw down the “sorry challenge” you’ve heard the s-word constantly. I’ll leave it up to you to pony up whether you heard it more or said it more after I graciously...
Stop with sorry. Start with connection.
At work: “Sorry I’m late!” From a (non) participant: “Sorry I couldn’t make it to your session.” From a colleague: “Sorry I didn’t get back to you.” On the plane: “Sorry for the delay in taking off.” At the grocery store: “Sorry the wait was so long.” From my...
