Inspiring Customer Loyalty through Connection
Competition, customer’s attention span, social media, and sky-high expectations are just some of the factors driving the need to deliver an exceptional customer experience. What does it take to deliver on customer’s expectations every time and turn them into raving fans? What happens when things go wrong? Discover the answer to those questions in this keynote.
This keynote unveils the Deflate-Relate-Elevate equation which is they key to connecting with your customers when things go right…and when they go wrong. Explore how applying this formula creates loyal, passionate, raving fans without having to give away the farm. In fact, you’ll discover that customer complaints are a gift that can positively impact the bottom line, when handled with the connection principles. The result: loyal customers, increased profits, and a happier team who now knows how to conquer challenging customers.
- Understand and apply elements of the Connection Framework to create a culture that inspires customer loyalty.
- Discover how customer complaints are a gift…when you learn and practice the Deflate-Relate-Elevate equation.
- Discover the technique that will free you from frustration.
- Practice the power of what we say and how we say it.
- Study the balance between empathy and profitability.