Erin’s Workshops
THE BEST WAY TO LEARN IS TO DO
Erin is dedicated to helping leaders, teams, and organizations unleash the power of human connection to strengthen relationships, build trust, and create loyalty. Erin offers interactive workshops that equip participants with the tangibles to implement the Connection Framework.
Approach:
Erin connects with you prior to your event to deliver a tailored workshop experience based on your organization’s needs and culture. Workshops are experiential focused, with interactive exercises, simulations, and small group work. Erin incorporates tangible frameworks to make learning memorable and actionable. Facilitated discussions and candid feedback push participants to test their limits and create lasting behavioral change.
Workshops can be designed as breakout sessions, half-day, or full-day programs.
FRAMING FEEDBACK
Creating environments where feedback flows
“Can I give you some feedback?” might be six of the most fear-inducing words spoken. Feedback tends to get delivered rarely, poorly, and normally when something has gone wrong. Therefore, people tend to avoid giving it and getting it.
However, when delivered clearly, consistently, and correctly, feedback conversations promote growth, learning, and development. When individuals and teams embrace feedback as a regular practice and not a yearly event during performance reviews, collaboration soars, engagement increases, and productivity improves.
This workshop explores how to effectively give and receive feedback and gives you the tools to feel confident to deliver–and ask for–feedback regularly.
Practice framing, preparing, and delivering feedback using the Intention, Invite, Impact, and Input model to overcome the normal pitfalls of feedback delivery.
Discover how receptive you are to giving and receiving feedback and learn how to overcome your triggers.
Explore how to create an environment and cadence for impactful conversations, including how to prepare and frame a conversation.
Learn how to handle emotional responses, resistance, lack of agreement, and other ways feedback conversations can go sideways so that employees build confidence in having feedback conversations.
Practice framing, preparing, and delivering feedback using the Intention, Invite, Impact, and Input model to overcome the normal pitfalls of feedback delivery.
Discover how receptive you are to giving and receiving feedback and learn how to overcome your triggers.
Explore how to create an environment and cadence for impactful conversations, including how to prepare and frame a conversation.
Learn how to handle emotional responses, resistance, lack of agreement, and other ways feedback conversations can go sideways so that employees build confidence in having feedback conversations.
Have Erin either on site or virtually for these programs!
Have Erin either on site or virtually for these programs!
DIFFICULT CONVERSATIONS:
Embracing the inevitable to build trust and strengthen relationships
How often do you avoid people and confrontations because you’re intimidated, worried, or concerned by the other person’s potential reaction? Perhaps you put off conversations that you know you should have because it’s easier to avoid and ignore the situation than to confront the person. Do you ruminate about past conversations and wish you could have a do-over? Or maybe you talk more about the person than to the person themselves.
If any of those scenarios sound familiar, it’s time to learn how to plan, practice, and embrace having difficult conversations.
Discover the number one underlying issue that makes conversations difficult and how to address it.
Explore the Response Equation. Practice the power of the pause in determining how you respond to a situation and determine if it’s a conversation worth having.
Learn the elements of the Connected Conversations Framework and how to use them to plan and prepare for productive conversations.
Embrace the ideal outcome for a difficult conversation and let go of finger-pointing, blaming, and right vs. wrong thinking.
Discover the number one underlying issue that makes conversations difficult and how to address it.
Explore the Response Equation. Practice the power of the pause in determining how you respond to a situation and determine if it’s a conversation worth having.
Learn the elements of the Connected Conversations Framework and how to use them to plan and prepare for productive conversations.
Embrace the ideal outcome for a difficult conversation and let go of finger-pointing, blaming, and right vs. wrong thinking.
What People & Clients Are Saying
Pam Massey
NC Distribution Center Dollar Tree
“I would like to thank you for the amazing Leadership training that you conducted for the NC
Family Dollar DC Leaders. You put so much enthusiasm into the training and taught us so
much that we are excited to utilize it in our everyday team interactions. You are an amazing
speaker and coach. I must say, this was by far the best Leadership Training session I have
attended in years.”
Dave Clevenger
Dollar Tree | Family Dollar
“Erin O’Malley was outstanding when she was here to train our management team. I can’t put
into words the interaction she had with our team, being real and flexible to reality situations
during role plays. Her understanding of the situations was as if she had lived the same with us.
She stayed on schedule and allowed a relaxed feel to the meetings, yet the team has made
several comments since about the takeaways.”
Stephanie Lucas
Chief Growth Officer PECCA
“The small group environment with time devoted to each participant was really valuable and
goes far beyond most team development I’ve been part of – I think it goes a long way toward
helping our team feel supported and that their individual struggles are being not only heard
but addressed.”
Grant Leavitt
Marcus Lumber Company
“Erin is one of the best hands-on facilitators that I’ve ever worked with. Her approach engages
and most importantly drives change afterwards. Having been a part of several different
sessions she has led. I can speak to her ability to dive in and connect on an individual basis. If
you’re looking to communicate and connect better professionally and personally, I would
highly recommend Erin.”
COURAGEOUS CONVERSATIONS: CREATING CONNECTION FROM CHAOS
Turn misunderstandings into opportunities for loyalty and trust
We all crave relationships built on trust. Where conversation flows, where collaboration comes naturally, where we feel connected and understood. But…what happens when things go sideways? Misunderstandings occur. Drama ensues. Time is wasted. Confusion takes over. Relationships suffer.
The good news–there is another way! In this workshop, you will learn to apply the Deflate, Relate, Elevate formula to reach true understanding, create connection, and rebuild strong relationships–without having to take on more responsibility. Discover how disconnections and misunderstandings provide an opportunity for greater understanding, cohesion, and alignment when you engage in conversations using the formula.
Experience what it’s like to truly feel heard by practicing curious listening. We’ll challenge active listening myths and get to the heart of engaged listening during our Story Session activity.
Discover the true meaning of empathy and explore how to use it as a skill set for connection and collaboration.
Explore the art of appreciative inquiry and asking questions to engage and understand.
Learn how to embrace tough conversations and relieve the pressure of having to be the problem solver and fixer for all scenarios.
Experience what it’s like to truly feel heard by practicing curious listening. We’ll challenge active listening myths and get to the heart of engaged listening during our Story Session activity.
Discover the true meaning of empathy and explore how to use it as a skill set for connection and collaboration.
Explore the art of appreciative inquiry and asking questions to engage and understand.
Learn how to embrace tough conversations and relieve the pressure of having to be the problem solver and fixer for all scenarios.
Need a Worshop Customized to Fit the Needs of Your Event?
No Problem, lets jump on a call and talk about the details!
CONVERSATIONS THAT CONNECT
Coaching for Performance
Do you repeat the same request to your team over and over again, yet never see the behavior change you’re striving for? Does your team nod their head in agreement, yet do nothing different when you ask them to? Do you get frustrated because you are caring, nice, and thoughtful…but your team still won’t do what you ask?
If any of those statements ring true, the Coaching for Performance workshop is for you. In this interactive workshop, participants learn the ingredients and flow of a successful coaching conversation. We’ll explore how the Intention, Invite, Impact, and Input framework is used as a blueprint for preparing, practicing, and delivering conversations that create change and commitment.
What You Can Expect:
Discover how to create an environment for impactful conversations, including how to prepare and frame a conversation that inspires true behavior change and commitment.
Learn how to practice inquiry and questioning techniques to get a greater understanding of the situation, possible misconceptions, and how to get input for change.
Explore staying curious, coaching with empathy, and the power of the pause to deal with emotional responses (yours and theirs) during hard conversations.
Discover how to define, stay focused on, and get an agreement about the specific behavior you want to change.
Discover how to create an environment for impactful conversations, including how to prepare and frame a conversation that inspires true behavior change and commitment.
Learn how to practice inquiry and questioning techniques to get a greater understanding of the situation, possible misconceptions, and how to get input for change.
Explore staying curious, coaching with empathy, and the power of the pause to deal with emotional responses (yours and theirs) during hard conversations.
Discover how to define, stay focused on, and get an agreement about the specific behavior you want to change.
Book a Discovery Session with Erin
Find Out if Erin is a Good Fit for Your Event or Company Meeting by Scheduling a Free 30-Minute Discovery Session
