Don’t Lose Sight of the Possibilities because of the Experience
Today I started with a new dentist. They are VERY thorough with their intake process, which I completely appreciate. I gave some examples of why I quit my old dentist to join the new. One such example: the fluoride upsell. As I told Sam, the lovely assistant that was...
How to Embrace Delivering Positive Feedback
We reviewed the feedback 101 section of the workshop. I covered the 9 positive/affirmative to 1 corrective feedback ratio as part of the 101. I asked if there were any thoughts and noticed a look of concern and mild confusion on a participant’s face. “I think that 9...
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