When Everyone Knows But Them

When Everyone Knows But Them

by | Sep 20, 2024 | Communication

“Can you pause the recording?” OFC, I replied. We were mid Coaching Clinic — implementation sessions held after workshops where participants get real one-on-one feedback — when the request came in. Turns out the requester knew where the conversation was about to go,...
100th Edition! Lessons Learned

100th Edition! Lessons Learned

by | Sep 12, 2024 | Uncategorized

A year into your Peace Corps service as a volunteer is a milestone of sorts. It’s when you feel more like a native of the host country than an American. For me, it meant I felt Panamanian. Your work projects are finally starting to take hold, and you’re building...
Whoa… What Just Happened There?

Whoa… What Just Happened There?

by | Sep 5, 2024 | Listening

Scenario one during the Coaching Clinic: dealing with the patient who went 0-60. Context: Coaching Clinics are post-workshop-follow-ups so participants can go and practice what they learn in the OG workshop and then come back and report out how it went, what worked,...
Maybe Give Yourself Feedback?

Maybe Give Yourself Feedback?

by | Sep 5, 2024 | Customer Experience

Years ago, I was on a project with Mazda North America. We focused on the client experience, and if you have ever bought a car, I need not say more as to why. They instituted a new policy: no more asking for 10s on surveys. Beyond that, they were no longer asking for...