Erin’s Blog
Curiosity, Asking questions, Responding with Empathy: True CARE
https://youtu.be/D8SphJ-vDLc Sunday afternoon Mike and I ordered up round 2 of cocktails. Now we were on vacation, and we were on vacation in Key West, so we were doing what you do in Key West: day-drinking and dripping with sweat. Key West is the hottest place in...
Your New Way to Start a Meeting
https://youtu.be/Zkgv1eo0fhQ Have you ever had the opportunity to give a presentation about a new way of thinking, a new direction, a new vision for the people that you are working with? People that asked you to come and to help them. While you were giving this...
Tasting the Solution: How to Change Your View of Empathy
https://youtu.be/hoCwI8DOZxM The past few months I spent quite a fair amount of time at my dentist's office and yesterday was a doozy. While I'm sure you guys don't want to think about the dentist or your experiences at the dentist, yesterday it was a moment of...
The Power of A Pause: How to Establish Authority While Speaking
https://youtu.be/cAN871z8zis I am on a mission to help people engage and connect. Today, we are going to conquer another Connection Buster. What's a Connection Buster? It's something that we do or say most of the time without even realizing it that works to break...
How to Stop the Drama by Ditching the Blame Game
Monday afternoon I found myself sitting in a mostly empty parking lot, having arrived early to meet a friend for a beer at a local microbrewery. I was chatting on the phone when I noticed a Corvette creeping into the space behind me...creeping, and creeping, and...
Point the finger at yourself: How to truly connect
[embedyt] https://www.youtube.com/watch?v=pTtlin_vk6k[/embedyt] Have you ever thought to yourself, maybe about your boss, your colleagues, your spouse or your dog for that matter... "If only so-and-so did such-and-such, my life would be so much better?" Of...
How the death of sourdough taught me the value of thank you
I have a long history with sourdough bread. Just thinking about it makes my mouth water, but it also makes my stomach do a little flip. Here's why: About 20 years ago there was an incident – a sourdough incident. It still pains me today, but the good of the lesson...
The Question to Cut Through the Clutter
You’ve been there. A long day at the office. A long drive between you and your desperately needed glass of wine. You are craving silence. Peace. Perhaps some tunes. Then phone rings. It’s your spouse. All you want to do is to hit that dismiss button and launch that...
The Solution to Sorry
We say sorry and we think we're making everything OK. In fact--it's the opposite. Are you frustrating your customers? Annoying your colleagues? Pacifying your spouses? Find out what to do instead to show up, engage, and connect.
The Solution to Sorry: A formula for connection
I am, by no means, a betting lady. However, in this case, I’m prepared to go all in and bet since I threw down the “sorry challenge” you’ve heard the s-word constantly. I’ll leave it up to you to pony up whether you heard it more or said it more after I graciously...
