When Rules Make you Look Like Fools

When Rules Make you Look Like Fools

by | Aug 15, 2024 | Leadership

This year’s Olympics brought us lots of Snoop Dogg, Flavor Flav, and oh, incredible athleticism. As with any situation involving governing bodies, rules committees, and subjective judging, it also brought complete chaos to gymnast Jordan Chiles last week. You...
Owning It: A Little Goes a Long Way

Owning It: A Little Goes a Long Way

by | Aug 1, 2024 | Customer Experience

Sometimes, I am astounded by the tiny amount of effort that can go such a long way toward building trust, putting a smile on someone’s face, and showing that you care. Take, for example, last week when I pulled up to exit the National Rental Car parking lot at the Yo...