Listening | Erin O'Malley

Do you listen when you talk? Or are people checking out when you’re speaking?

by Erin O'Malley | Apr 13, 2022 | Communication, Listening

We’re back with another edition of the Story Session Activity. This activity was born from delivering one horrible active listening workshop too many and deciding there had to be another way. The breakdown: one person gets 3 minutes to tell the group about a...

Listening: How to calm down from an emotional response

by Erin O'Malley | Dec 1, 2020 | Communication, Empathy, Listening

[embedyt] https://www.youtube.com/watch?v=tIUeJ2CqhK8[/embedyt] Have you ever had that moment when you’re talking to someone and they start to say something and you think FOR THE LOVE OF ALL THAT IS HOLY DO NOT FINISH THAT STATEMENT. Something like,...

Active Listening: More than a Head Nod

by Erin O'Malley | Apr 10, 2019 | Customer Experience, Leadership, Listening

[embedyt] https://www.youtube.com/watch?v=qn0QvAaPtug[/embedyt] Active listening. How many of you have been to a workshop, a seminar, a training, when they talked about active listening? I’m going to bet the majority of you. I’m also going to bet...

The Question to Cut Through the Clutter

by Erin O'Malley | Mar 21, 2018 | connection, Listening

You’ve been there. A long day at the office. A long drive between you and your desperately needed glass of wine. You are craving silence. Peace. Perhaps some tunes. Then phone rings. It’s your spouse. All you want to do is to hit that dismiss button and launch that...

Do you listen when you talk? Or are people checking out when you’re speaking?

Listening: How to calm down from an emotional response

Active Listening: More than a Head Nod

The Question to Cut Through the Clutter

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