Why We Resist Empathy, and What to do Instead
[embedyt] https://www.youtube.com/watch?v=CeDIxrbBnMU[/embedyt] A few years ago I was on a project with a big rental car company and we were working with their team on how to connect with and communicate with their customers better. We were in a session and we were...
Empathy: Acknowledge Out Loud
[embedyt] https://www.youtube.com/watch?v=zDILnGIiMaw[/embedyt] A vital and often skipped over step in embracing empathy is to acknowledge OUT LOUD what the other person is feeling. Not just, “Hey, I understand you are feeling.” No. Not that. We are all...
Empathy: how to take it from a cliche to action
It seems like as a nation we are craving it and as leaders, it’s the top skill required of us. It’s a big concept. A powerful skill. Necessary to create connection, to be understood, and to do the transformational, culture-building work we are called...
How are you doing? How to embrace questions to fuel connection
This question was the most received text and most sent text I received this week. Seems to be a lot of people checking in to see how we are doing. Rightly so. There is much to check in on. In this video we explore why this question is so important these days and why...
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