Erin’s Blog
Just because you can, doesn’t mean you should.
Well, we finally heard from our new would-be-landlord how much he’s going to charge for our place. Put it this way: the 😂emoji is my favorite. It has been used at least one million times since we heard the number. The number: between a $900-$1200 increase–on...
Quiet Quitting: Add it to my resume
May, 2008. I picked up and moved to Santa Fe, New Mexico, hired as the opening Training Manager for a Hilton Resort that was due to open that summer. This was a unique property in that it was located in the Pueblo of Pojoaque and would be the first resort/casino in...
Moving again. Don’t care? You should.
We’re moving. Again. By again I mean for the third time in a year, and for the 12th time in the past ten years. But who’s counting?The dual move last year had a strong endgame–we landed 1 ½ blocks from the beach. The timing wasn’t quite right from when we got...
Par for the Course: Telling not asking
Mike, my husband, puts the groundskeeping crew at Augusta to shame. To say he is meticulous in his golf course superintending is to say it’s fairly warm in Florida right now. (Reference: heat index 108 today.) That guy could spot a weed on Mars. Tuesdays are...
Never Fails: Amy Climer Edition
About 5 months into the start of the Covid pandemic (do I need to specify?) my husband’s car broke down. Perhaps better stated…it died. Up to Subaru heaven. Or wherever ancient Subarus go to rest. Mike and I decided a replacement car was unnecessary since the...
Rumination: how to stop the constant swirl.
Rumination…Let’s discuss. We’ll keep it brief, because knowing me and my brain and how it works, I will ruminate on ruminating and that will get us all nowhere. You know the moment: you give a presentation, and you finish, and instead of that I WAS AWESOME...
“What you need to understand”…is how to connect to your team.
A few years back, the majority of my work was spent traveling to various car dealerships working to improve their customer and employee experience. Now, for anyone who has done an ideal client avatar exercise, let’s just say since those automotive days, my results...
You’re Always On Stage: Why that well-meaning saying misses the mark
You’re always on stage! Leave it at the door! Smile! Oh, the number of times I chanted, taught, and encouraged my hospitality teams to do all of those things. Now, I’ll stand by the concepts. Who wants a grumpy server or an aloof person checking them into the...
Show Don’t Tell: How to Engage and Not Offend
She read the first draft of her acceptance speech for a prestigious award she received. There was a line along the lines of, “This group has always inspired me…”I resisted interrupting. Then, a minute later, another line, “I had struggled early in my career,...
Authority or leadership: which do you embrace?
I tagged along as a nanny of sorts with some family on a trip to Santa Fe, New Mexico. As soon as we arrived in the city and I took in the adobe buildings and the green chile–I made a vow that someday I would call Santa Fe home. The move to the high desert...
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