“Can you pause the recording?” OFC, I replied. We were mid Coaching Clinic — implementation sessions held after workshops where participants get real one-on-one feedback — when the request came in. Turns out the requester knew where the conversation was…
A year into your Peace Corps service as a volunteer is a milestone of sorts. It’s when you feel more like a native of the host country than an American. For me, it meant I felt Panamanian. Your work projects…
Scenario one during the Coaching Clinic: dealing with the patient who went 0-60. Context: Coaching Clinics are post-workshop-follow-ups so participants can go and practice what they learn in the OG workshop and then come back and report out how it…
Years ago, I was on a project with Mazda North America. We focused on the client experience, and if you have ever bought a car, I need not say more as to why. They instituted a new policy: no more…