![Warm and Fuzzies, or What Really Matters](https://erinmomalley.com/wp-content/uploads/2024/05/gaelle-marcel-vrkSVpOwchk-unsplash-1080x675.jpg)
![Warm and Fuzzies, or What Really Matters](https://erinmomalley.com/wp-content/uploads/2024/05/gaelle-marcel-vrkSVpOwchk-unsplash-1080x675.jpg)
![For the Birds: Where Can you Stop Crowing](https://erinmomalley.com/wp-content/uploads/2024/05/jana-klouckova-kudrnova-ZE1w7rIL9xA-unsplash-1080x675.jpg)
For the Birds: Where Can you Stop Crowing
It’s been quite a week in our yard. Last Thursday, we let our dog Steve out back to roam the yard, as he does. We’re on the second floor, so as he trotted down the stairs, I took a gander around the yard and noticed a crow hanging out. Steve went over to mark his...![Do you listen when you talk? Or are people checking out when you’re speaking?](https://erinmomalley.com/wp-content/uploads/2022/04/mikael-kristenson-3aVlWP-7bg8-unsplash-scaled-1-1080x675.jpg)
Do you listen when you talk? Or are people checking out when you’re speaking?
We’re back with another edition of the Story Session Activity. This activity was born from delivering one horrible active listening workshop too many and deciding there had to be another way. The breakdown: one person gets 3 minutes to tell the group about a...![Listening: How to calm down from an emotional response](https://erinmomalley.com/wp-content/uploads/2020/11/mike-benna-SBiVq9eWEtQ-unsplash-scaled-1-1080x675.jpg)
Listening: How to calm down from an emotional response
[embedyt] https://www.youtube.com/watch?v=tIUeJ2CqhK8[/embedyt] Have you ever had that moment when you’re talking to someone and they start to say something and you think FOR THE LOVE OF ALL THAT IS HOLY DO NOT FINISH THAT STATEMENT. Something like,...Why We Resist Empathy, and What to do Instead
[embedyt] https://www.youtube.com/watch?v=CeDIxrbBnMU[/embedyt] A few years ago I was on a project with a big rental car company and we were working with their team on how to connect with and communicate with their customers better. We were in a session and we were...![Empathy: Acknowledge Out Loud](https://erinmomalley.com/wp-content/uploads/2020/11/jason-rosewell-ASKeuOZqhYU-unsplash-1-scaled-1-1080x675.jpg)
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