Listening: How to calm down from an emotional response
[embedyt] https://www.youtube.com/watch?v=tIUeJ2CqhK8[/embedyt] Have you ever had that moment when you’re talking to someone and they start to say something and you think FOR THE LOVE OF ALL THAT IS HOLY DO NOT FINISH THAT STATEMENT. Something like,...Why We Resist Empathy, and What to do Instead
[embedyt] https://www.youtube.com/watch?v=CeDIxrbBnMU[/embedyt] A few years ago I was on a project with a big rental car company and we were working with their team on how to connect with and communicate with their customers better. We were in a session and we were...
Empathy: Acknowledge Out Loud
[embedyt] https://www.youtube.com/watch?v=zDILnGIiMaw[/embedyt] A vital and often skipped over step in embracing empathy is to acknowledge OUT LOUD what the other person is feeling. Not just, “Hey, I understand you are feeling.” No. Not that. We are all...
Recent Comments