Category Communication

How do you Start a Hard Conversation? Clumsily.

She made a comment that set off an internal cringe. Her explanation of the comment, with full confidence and determination of proving her theory brought the slow rise of the internal double middle-finger. Then she asked a question…and that set…

Defending feedback

I spent a few days in Minnesota last week with a group working on their communication skills. There were two stand-out moments; one predictable, one not.  The group was mid “skill-practice” (which yes, is a euphemism for role play) when…