When Scripts Go Wrong
There is a time and a place for everything. Well, for most everything. Scripts, be it for your customer experience team, your sales team, or your presentation to the board, have a time and a place. The beauty of a…
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Thanksgiving Changes
I remember back in the day when Thanksgiving break approached during school. Like the grammar and high school times. There was a half-day Wednesday, and then we’d drive up to my grandparents, who had a house on a little island…
Hot Take vs Molehills and Mountains
Last week, I was in front of a room of 100 nurses and nurse leaders, facilitating a feedback workshop. I was overviewing Feedback 411–the basics–before we got into the framework. “If you see something, say something.” That’s the general vibe…
The Wonder, the Inspiration: the Bathrooms at DFW
Yesterday, I headed to DFW. At JAX, before departing, I headed to the restroom. Crap–enter the moment of uncertainty when all the stall doors are closed, but are they all occupied? Cue the contortion. When you turn upside down, 50/50…
Owning It: Following through without Micromanaging
Last week, I decided to kick it old school and take the “L” train from O’Hare to downtown Chicago. I decided the potentially sus stink from the CTA was better than the 3433 Glade Plug-In chemical stench emanating from all…
Just ask! We’d love to help.
On my walk yesterday, I had Jessica Lorimer in my ears. Her podcast episode I was taking in focused on leveraging relationships in your sales process. Her point about 20 minutes in struck me. She recalled when she was getting…
It’s all Energy
I headed to yoga last Friday morning. I’ve got a few favorite teachers at my yoga studio, and a few favorite phrases from each of them. Begin again. Stay on your mat. Those are from my Slow Flow teachers. Then…
The sign your culture might be in trouble…and how to engage instead.
I headed out of the restaurant’s restroom last night then turned right around and walked back in. The sign. Now I have no idea what the sign actually says. I snapped a pic of it for your viewing purposes. As…
Show Don’t Tell: How to Engage and Not Offend
She read the first draft of her acceptance speech for a prestigious award she received. There was a line along the lines of, “This group has always inspired me…” I resisted interrupting. Then, a minute later, another line, “I had…