Back in ‘87 I thought I was the coolest thing in town because I worked at Bennigan’s. You heard me. To this day, Benningan’s birthday song is the only song I’ll sing out loud. The particular Bennigan’s I worked at…
I don’t know about you, but this week has been a lot. The heaviness of the news of the destruction from the hurricane is heartbreaking. If you’re into these sorts of things, apparently, there was some sort of astrological chaos…
“Can you pause the recording?” OFC, I replied. We were mid Coaching Clinic — implementation sessions held after workshops where participants get real one-on-one feedback — when the request came in. Turns out the requester knew where the conversation was…
A year into your Peace Corps service as a volunteer is a milestone of sorts. It’s when you feel more like a native of the host country than an American. For me, it meant I felt Panamanian. Your work projects…
Scenario one during the Coaching Clinic: dealing with the patient who went 0-60. Context: Coaching Clinics are post-workshop-follow-ups so participants can go and practice what they learn in the OG workshop and then come back and report out how it…
Years ago, I was on a project with Mazda North America. We focused on the client experience, and if you have ever bought a car, I need not say more as to why. They instituted a new policy: no more…
We chose the chef’s table, aka sitting at the expo table up close and personal with the chefs Our obsession with The Bear drove our decision. Jill and I both ordered the tri-tip steak option for our mains, and requested…
This year’s Olympics brought us lots of Snoop Dogg, Flavor Flav, and oh, incredible athleticism. As with any situation involving governing bodies, rules committees, and subjective judging, it also brought complete chaos to gymnast Jordan Chiles last week. You can…
Sometimes, I am astounded by the tiny amount of effort that can go such a long way toward building trust, putting a smile on someone’s face, and showing that you care. Take, for example, last week when I pulled up…
It’s always a fine line. When we’re talking about difficult conversations, how to work through them, how to navigate them. Workshop participants share their stories, open up, get real about what’s getting them going. The fine line starts to get…