Honking and Yelling and Leadership
This is when I think you should use your car horn: when you are about to smash into someone and/or someone is about to smash into you. Full stop. Unacceptable uses for car horns: laying on it when someone is…
courtney
When Scripts Go Wrong
There is a time and a place for everything. Well, for most everything. Scripts, be it for your customer experience team, your sales team, or your presentation to the board, have a time and a place. The beauty of a…
Struggle Sessions
The weekend was a FIELD HOCKEY EXTRAVEGANZA. My bro was at the field from 7:30 AM to 7:30 PM Friday. That’s four games of field hockey fun spread out over 12 hours! (Math is my specialty.) Except there was something…
Thanksgiving Changes
I remember back in the day when Thanksgiving break approached during school. Like the grammar and high school times. There was a half-day Wednesday, and then we’d drive up to my grandparents, who had a house on a little island…
Hot Take vs Molehills and Mountains
Last week, I was in front of a room of 100 nurses and nurse leaders, facilitating a feedback workshop. I was overviewing Feedback 411–the basics–before we got into the framework. “If you see something, say something.” That’s the general vibe…
Less Anxious, More Joy
It was debrief call time. I’m all about reflecting, and am happy to report that I reflect more and ruminate less these days. I also like to hear from my clients about their experiences, because you know, feedback. “The people…
Lessons from Francois: Give It a Try To Get By
Back in ‘87 I thought I was the coolest thing in town because I worked at Bennigan’s. You heard me. To this day, Benningan’s birthday song is the only song I’ll sing out loud. The particular Bennigan’s I worked at…
When it’s time to walk away…
I don’t know about you, but this week has been a lot. The heaviness of the news of the destruction from the hurricane is heartbreaking. If you’re into these sorts of things, apparently, there was some sort of astrological chaos…
When Everyone Knows But Them
“Can you pause the recording?” OFC, I replied. We were mid Coaching Clinic — implementation sessions held after workshops where participants get real one-on-one feedback — when the request came in. Turns out the requester knew where the conversation was…
100th Edition! Lessons Learned
A year into your Peace Corps service as a volunteer is a milestone of sorts. It’s when you feel more like a native of the host country than an American. For me, it meant I felt Panamanian. Your work projects…