We were towards the end of day one of a 2-day feedback and coaching workshop. It was practice time, and we were IN IT. John was mid-coaching conversation and tanking hard. The more he spoke, the more oxygen got sucked…
“Can you help me not be an asshole?” 😳 The workshop had ended. It was late. Brandon was in a shouting-whisper discussion with his supervisor. You know that tone people take when they are trying to keep things quiet but…
May, 2008. I picked up and moved to Santa Fe, New Mexico, hired as the opening Training Manager for a Hilton Resort that was due to open that summer. This was a unique property in that it was located in…
We’re moving. Again. By again I mean for the third time in a year, and for the 12th time in the past ten years. But who’s counting?The dual move last year had a strong endgame–we landed 1 ½ blocks from…
I headed out of the restaurant’s restroom last night then turned right around and walked back in. The sign. Now I have no idea what the sign actually says. I snapped a pic of it for your viewing purposes. As…
A few years back, the majority of my work was spent traveling to various car dealerships working to improve their customer and employee experience. Now, for anyone who has done an ideal client avatar exercise, let’s just say since those…
She read the first draft of her acceptance speech for a prestigious award she received. There was a line along the lines of, “This group has always inspired me…” I resisted interrupting. Then, a minute later, another line, “I had…
I tagged along as a nanny of sorts with some family on a trip to Santa Fe, New Mexico. As soon as we arrived in the city and I took in the adobe buildings and the green chile–I made a…
Do you ever find yourself hearing yourself complain about the same thing over and over? Do you fall into the same patterns, which result in mild self-torture and misery? Do you ever have that head-smack moment when you realize oh…