One of the most painful situations for me to watch is when a customer is screaming and complaining and ranting and raving to an employee. It’s so painful for me because I feel like, more times than not, the employee hasn’t been given the tools or the...
In 2008 I had the opportunity to move to Santa Fe New Mexico. I headed out there as the opening training manager for a resort that was slated to open up in early fall. I headed out in May and it was still hard hats, construction dust, and construction zone. For any of...
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