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Why We Resist Empathy, and What to do Instead

by Erin O'Malley | Nov 18, 2020 | Communication, Empathy, Leadership

[embedyt] https://www.youtube.com/watch?v=CeDIxrbBnMU[/embedyt] A few years ago I was on a project with a big rental car company and we were working with their team on how to connect with and communicate with their customers better. We were in a session and we were...
Empathy: Acknowledge Out Loud

Empathy: Acknowledge Out Loud

by Erin O'Malley | Nov 16, 2020 | Communication, Empathy, Leadership

[embedyt] https://www.youtube.com/watch?v=zDILnGIiMaw[/embedyt] A vital and often skipped over step in embracing empathy is to acknowledge OUT LOUD what the other person is feeling. Not just, “Hey, I understand you are feeling.” No. Not that. We are all...
Empathy: how to take it from a cliche to action

Empathy: how to take it from a cliche to action

by Erin O'Malley | Nov 16, 2020 | Communication, Empathy, Leadership

 It seems like as a nation we are craving it and as leaders, it’s the top skill required of us. It’s a big concept. A powerful skill. Necessary to create connection, to be understood, and to do the transformational, culture-building work we are called...

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