347.677.3221 [email protected]
  • Let’s Talk
Erin O'Malley
  • Home
  • About Erin
  • Keynotes
    • Event Professionals
  • Workshops
  • Blog
  • Contact
Select Page

Why We Resist Empathy, and What to do Instead

by Erin O'Malley | Nov 18, 2020 | Communication, Empathy, Leadership

[embedyt] https://www.youtube.com/watch?v=CeDIxrbBnMU[/embedyt] A few years ago I was on a project with a big rental car company and we were working with their team on how to connect with and communicate with their customers better. We were in a session and we were...
Empathy: Acknowledge Out Loud

Empathy: Acknowledge Out Loud

by Erin O'Malley | Nov 16, 2020 | Communication, Empathy, Leadership

[embedyt] https://www.youtube.com/watch?v=zDILnGIiMaw[/embedyt] A vital and often skipped over step in embracing empathy is to acknowledge OUT LOUD what the other person is feeling. Not just, “Hey, I understand you are feeling.” No. Not that. We are all...
Empathy: how to take it from a cliche to action

Empathy: how to take it from a cliche to action

by Erin O'Malley | Nov 16, 2020 | Communication, Empathy, Leadership

 It seems like as a nation we are craving it and as leaders, it’s the top skill required of us. It’s a big concept. A powerful skill. Necessary to create connection, to be understood, and to do the transformational, culture-building work we are called...

Recent Posts

  • Testing Lessons Learned in Receiving Feedback
  • Take Off the Tights
  • Trust and Betrayal
  • Riding the Wave One Choice at a Time
  • Blue Angels and the Board in Your Head

Recent Comments

  • Dan Diamond, MD on Supporting Your Team Through Happy Songs
  • Erin O'Malley on How the death of sourdough taught me the value of thank you
  • Christine Weddle on How the death of sourdough taught me the value of thank you
  • Erin O'Malley on The Solution to Sorry: A formula for connection
  • Alison Simpson on The Solution to Sorry: A formula for connection

Archives

  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • November 2021
  • December 2020
  • November 2020
  • April 2020
  • March 2020
  • April 2019
  • March 2019
  • February 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • May 2018
  • March 2018
  • February 2018

Categories

  • Communication
  • connection
  • Customer Experience
  • Engagement
  • Leadership
  • Listening
  • Resilience
  • Uncategorized

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Contact Info

[email protected]
347.677.3221

Connect With Erin

Useful Links

About Erin
Keynotes
Workshops
Blog
Contact

Questions? Drop Erin a Message!

Footer Form

© 2022 Erin O’Malley. All rights reserved. Designed by PhilReinhardt |  Privacy Policy | Terms and Conditions

Contact Info

[email protected]
347.677.3221

Connect With Erin

Useful Links

About Erin
Event Professionals
Keynotes
Workshops
Blog
Contact

Footer Form

© 2022 Erin O’Malley. All rights reserved. Designed by PhilReinhardt |  Privacy Policy | Terms and Conditions

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in settings.

Erin O'Malley
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.