Defending feedback

Defending feedback

I spent a few days in Minnesota last week with a group working on their communication skills. There were two stand-out moments; one predictable, one not.  The group was mid “skill-practice” (which yes, is a euphemism for role play) when I delivered some feedback to a...
Taking things personally

Taking things personally

“Switch email list to Campaigns.” Those five words have been on my to-do list for approximately eight months. In a phenomenon that probably already has a name, but we’ll call it “Erin-itis” for our purposes, this to-do list item will probably take 30 minutes, tops. ...
Quiet Quitting: Add it to my resume

Quiet Quitting: Add it to my resume

May, 2008. I picked up and moved to Santa Fe, New Mexico, hired as the opening Training Manager for a Hilton Resort that was due to open that summer. This was a unique property in that it was located in the Pueblo of Pojoaque and would be the first resort/casino in...
Moving again. Don’t care? You should.

Moving again. Don’t care? You should.

We’re moving. Again. By again I mean for the third time in a year, and for the 12th time in the past ten years. But who’s counting?The dual move last year had a strong endgame–we landed 1 ½ blocks from the beach. The timing wasn’t quite right from when we got booted...