Owning It: A Little Goes a Long Way
Sometimes, I am astounded by the tiny amount of effort that can go such a long way toward building trust, putting a smile on someone’s face, and showing that you care. Take, for example, last week when I pulled up to exit the National Rental Car parking lot at the Yo...
Taking it Personally
It’s always a fine line. When we’re talking about difficult conversations, how to work through them, how to navigate them. Workshop participants share their stories, open up, get real about what’s getting them going. The fine line starts to get sketched out. I get a...
What we Want, What they Want: The Gap in Between
Yo! What’s up! Think about that greeting, and imagine the places you might hear it. The local coffee shop? A party? Catching up with a buddy? Your first time at a doctor’s office, meeting the nurse practitioner that is going to help you with your physical? While the...
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