Human Connection with Just Two Words
[embedyt] https://www.youtube.com/watch?v=D4nDH3JqVOI[/embedyt] What would your response be if someone came up to you and paid you a genuine compliment? Or gave you some acknowledgement about some amazing impact that you had on their lives? What would you say?...
Share the Praise: The Secret to Testimonials
I woke up with a start the other night because I heard this random scratching from underneath the bed. I did what anyone would do and I started shaking Mike laying next to me. I said, “Mike! Wake up! There’s something disgusting underneath the bed!”...
Empathy and Solving Client Complaints
One of the most painful situations for me to watch is when a customer is screaming and complaining and ranting and raving to an employee. It’s so painful for me because I feel like, more times than not, the employee hasn’t been given the tools or the...
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