Defending feedback

Defending feedback

I spent a few days in Minnesota last week with a group working on their communication skills. There were two stand-out moments; one predictable, one not.  The group was mid “skill-practice” (which yes, is a euphemism for role play) when I delivered some feedback to a...
Taking things personally

Taking things personally

“Switch email list to Campaigns.” Those five words have been on my to-do list for approximately eight months. In a phenomenon that probably already has a name, but we’ll call it “Erin-itis” for our purposes, this to-do list item will probably take 30 minutes, tops. ...
Quiet Quitting: Add it to my resume

Quiet Quitting: Add it to my resume

May, 2008. I picked up and moved to Santa Fe, New Mexico, hired as the opening Training Manager for a Hilton Resort that was due to open that summer. This was a unique property in that it was located in the Pueblo of Pojoaque and would be the first resort/casino in...
Moving again. Don’t care? You should.

Moving again. Don’t care? You should.

We’re moving. Again. By again I mean for the third time in a year, and for the 12th time in the past ten years. But who’s counting?The dual move last year had a strong endgame–we landed 1 ½ blocks from the beach. The timing wasn’t quite right from when we got booted...
Par for the Course: Telling not asking

Par for the Course: Telling not asking

Mike, my husband, puts the groundskeeping crew at Augusta to shame. To say he is meticulous in his golf course superintending is to say it’s fairly warm in Florida right now. (Reference: heat index 108 today.) That guy could spot a weed on Mars.  Tuesdays are Mike’s...