Jordan the Helpful Insurance Dude
Yesterday I found out I needed to procure some General Liability Insurance for a project I’m on. With unprecedented efficiency, I texted a friend, got a recommendation, jumped online, got a quote, thought “good enough,” called the number to give them my credit card...
Unsolicited Feedback: Why it Doesn’t Work
“Open to constructive feedback?” My immediate reaction when that gem of a question popped into my LinkedIn messages: “Not from you!” I refrained from flailing that response, deciding it had a bit too much of a nanna-nanna-poo-poo-type vibe. Although I was tempted....
You’re Always On Stage: Why that well-meaning saying misses the mark
You’re always on stage! Leave it at the door! Smile! Oh, the number of times I chanted, taught, and encouraged my hospitality teams to do all of those things. Now, I’ll stand by the concepts. Who wants a grumpy server or an aloof person checking them into the...Show Don’t Tell: How to Engage and Not Offend
She read the first draft of her acceptance speech for a prestigious award she received. There was a line along the lines of, “This group has always inspired me…”I resisted interrupting. Then, a minute later, another line, “I had struggled early in my career, and...
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